? Frequently Asked Questions
1 Are you a trading company or manufacturer?
We are a factory. We have specialized in micro DC motors and DC gear motors for more than 14 years, ensuring direct manufacturing quality and support.
2 What payment terms do you offer for new customers?
We offer multiple convenient payment options including online assurance orders (Master Card, Visa, etc.), PayPal, and TT (Telegraphic Transfer).
3 Can you customize a motor if I cannot find a suitable model?
Yes, we provide full customization services. We can adjust motor parameters and transmission dimensions to meet your specific application requirements.
4 What certifications do your motors carry?
Our products are certified with CE, FCC, and ISO standards. We can also apply for other specific certifications based on your regional or industry needs.
5 How do you ensure product quality control?
We employ professional inspectors at every production stage. Finished motors undergo comprehensive testing using advanced equipment like Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, and Noise Testers.
6 What is your typical response time for technical inquiries?
Our engineering team reviews all technical requirements promptly, providing feedback on customization feasibility and technical specifications within 24-48 business hours.
Strata Motor
