Frequently Asked Questions
1. Are you a trading company or a manufacturer?
We are a factory. We have specialized in micro DC motors and DC gear motors for more than 14 years.
2. What are the payment terms for new customers?
We can process orders online via secure assurance methods, supporting Master Card, Visa, and other online payments. Customers can also pay via PayPal or TT (Telegraphic Transfer).
3. Can you customize a motor if I cannot find a suitable one on the website?
Yes, we can customize a suitable motor according to our customer's specific technical requirements.
4. Do you have professional certifications for your motors?
Yes, we hold CE, FCC, ISO, and other relevant certifications. If you require specific certificates for your region, we can apply for them for you.
5. How do you handle Quality Control?
We have professional inspection staff at every stage of the production line. After assembly, every motor is tested using advanced equipment including Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, Temperature Test Machines, and Noise Testers.
6. What is the typical lead time for customized motor samples?
As a specialized factory, we work closely with clients to ensure customization parameters meet your specific needs; please contact us directly for specific project timelines based on your technical specs.
Strata Motor
