❓ Frequently Asked Questions
1. Q: Are you a trading company or a manufacturer?
A: We are a factory. We have specialized in micro DC motors and DC gear motors for more than 14 years.
2. Q: What are the payment terms for new customers?
A: We can facilitate secure online orders which support Master Card, Visa, and other major credit cards. Customers can also use PayPal or TT (Telegraphic Transfer) for payments.
3. Q: Can you customize a motor if I cannot find a suitable one on the website?
A: Yes, we provide full customization services to design and manufacture motors according to our customers' specific technical requirements.
4. Q: Do your motors come with official certifications?
A: Yes, our products are certified with CE, FCC, ISO, and more. If you require specific additional certifications, we can apply for them to meet your needs.
5. Q: How do you ensure product quality control?
A: We employ professional inspectors at every stage of the production line. Every finished motor undergoes rigorous testing using advanced equipment such as Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, Temperature Test Machines, and Noise Testers.
6. Q: What is the typical lead time for customized orders?
A: Lead times vary depending on the complexity of the customization and order volume. Please contact our technical team for a detailed project timeline based on your specifications.
Strata Motor
